Booking Terms


Strict Cancellation - 50% Refund up to 1 month before arrival

Less than 2 weeks before check-in
No refund
More than 2 weeks before check-in
25% deposit refunded
More than 1 month before check-in
50% deposit refunded

 

Refundable Damage Deposit (RDD)

We require a  refundable damage deposit from guests:

  • Guests pay a  refundable damage deposit of R500 for 6 nights and under.
  • Guests pay a  refundable damage deposit of R1 000 for 7 nights and over.
  • Guests pay a refundable damage deposit of R2 500 when booking a Villa.
  • We collect your refundable damage deposit by Credit card link or EFT.

  • We return the refundable damage deposit via EFT.

  • Refundable Damage Deposit is paid back within 14 days after check-out.
  • Please ensure that you forward us your banking details to ensure payment for the refund. Within 14 days.

 

Card Commission

  • Any Bank Credit Card Commission on Cancellations will be charged to the guest.

 

Duplex Access codes

Codes will only be given once all payments are made

This includes

  • The full amount for Accommodation
  • The full amount for Breakage Deposit (Refundable) 

 

Staying at The Dunes 

  • NO Refunds will be given for whatever reason if the guest decides to leave earlier than their departure date.